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Guide 04 of 07Available8 minute guide

Storefront guide

Prepare your online shop for real customers.

Connect a reliable catalogue, configure checkout and fulfilment, then review the customer journey before publishing.

Who this is forOwners, ecommerce managers and fulfilment teams

Guide overview

Follow the workflow in a controlled order.

Important boundary. Storefront and POS communicate directly for catalogue, inventory and order operations when configured. Command Centre is not in the cart, payment or order transaction path.

Guided steps

From preparation to a checked outcome.

01

Request or open Storefront from the company workspace

The main platform keeps the commercial request connected to the right company.

What to do
  • Open Storefront from the product area.
  • Review the current activation and connection state.
  • Complete any required authorisation inside the responsible product.

Expected outcomeThe Storefront request is tied to the correct company and permission flow.

02

Review the connected catalogue

Customers should see accurate products, prices and availability.

What to do
  • Check product names, images, categories and selling prices.
  • Confirm which products are visible online.
  • Resolve catalogue or inventory connection warnings before launch.

Expected outcomeThe online catalogue reflects an approved version of the operational product data.

03

Configure checkout and payments

Customers need a clear and dependable way to complete an order.

What to do
  • Enable only payment methods supported by the configured provider.
  • Review customer details collected at checkout.
  • Confirm failed, pending and successful payments have distinct states.

Expected outcomeCheckout handles payment outcomes without treating every attempt as a completed sale.

04

Define fulfilment and delivery

Every accepted order needs an owner and a practical next action.

What to do
  • Choose supported delivery or collection methods.
  • Set realistic service areas, charges and timing.
  • Confirm who receives, prepares and completes each order.

Expected outcomeThe team can move an online order from confirmation to fulfilment.

05

Test the customer journey

A complete test checks more than the appearance of the shop.

What to do
  • Browse on desktop and mobile.
  • Place a controlled order using an approved test or low value method.
  • Confirm inventory, payment, order status and receipt behaviour.
  • Check that cancelled or failed attempts release any temporary reservation.

Expected outcomeThe full order path has been checked before public traffic arrives.

06

Publish and share carefully

A published shop should be easy to find and safe to promote.

What to do
  • Publish only after the operational test passes.
  • Generate the permanent Storefront QR code when the shop is active.
  • Place the link or QR code where customers can understand what it opens.

Expected outcomeCustomers can reach a tested and active online shop.

Completion checklist

Confirm before moving on.

Use this list for a final review with the person responsible for the workflow.

  • The Storefront belongs to the correct company
  • Catalogue and stock connection states are healthy
  • Payment outcomes are distinct
  • Delivery and collection rules are clear
  • A complete order test has passed
  • The public link and QR code open the active shop
Guide 04 complete

Continue to Yellow Pages

Continue in the recommended order, or return to the guide library whenever the business need changes.

Continue to Yellow Pages