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Guide 05 of 07Available6 minute guide

Yellow Pages guide

Create a local listing customers can trust.

Transfer verified company identity, complete the public listing and manage discovery information without blurring consent or ownership.

Who this is forOwners and people responsible for local visibility

Guide overview

Follow the workflow in a controlled order.

Important boundary. A listing view, review or claim is not permission for marketing contact. Customer consent must be obtained separately for each relevant channel and purpose.

Guided steps

From preparation to a checked outcome.

01

Open Yellow Pages from the company workspace

Activation transfers the verified company identity without asking for a tenant identifier.

What to do
  • Choose Yellow Pages from the company product area.
  • Review the activation state and transferred company details.
  • Complete the authenticated launch flow.

Expected outcomeThe listing is connected to the correct company identity.

02

Check public business information

Discovery depends on accurate and useful listing details.

What to do
  • Review the public name, category, phone, address and description.
  • Add suitable opening information and service context where supported.
  • Remove private or internal information that customers should not see.

Expected outcomeThe listing explains who the business is, where it operates and how to make contact.

03

Complete verification and ownership checks

Customers need confidence that the listing is controlled by the real business.

What to do
  • Follow any requested ownership or identity review.
  • Respond through the authorised company account.
  • Do not share account passwords or private activation links.

Expected outcomeThe listing has a clear owner and visible verification state.

04

Prepare reviews and responses

Trust grows when feedback is handled consistently and responsibly.

What to do
  • Decide who monitors reviews.
  • Reply to genuine concerns without exposing private customer details.
  • Use moderation channels for abuse rather than arguing publicly.

Expected outcomeThe business has an accountable approach to public feedback.

05

Publish promotions with clear limits

Customers should understand when an offer applies.

What to do
  • State the value, eligibility and expiry clearly.
  • Check stock or service capacity before publishing.
  • Remove or close an offer when it is no longer valid.

Expected outcomePromotions remain accurate and useful rather than misleading.

Completion checklist

Confirm before moving on.

Use this list for a final review with the person responsible for the workflow.

  • The listing belongs to the correct company
  • Public contact and location details are accurate
  • Ownership checks are complete
  • Review responsibility is assigned
  • Promotions include eligibility and expiry
  • Listing activity is not treated as marketing consent
Guide 05 complete

Continue to 360 Marketing

Continue in the recommended order, or return to the guide library whenever the business need changes.

Continue to 360 Marketing